Notes on Establishing and Running Backpacker/Traveller Hostels:
are travellers, backpackers and tourists. Travellers are the old
hands, usually alone or in couples, backpackers are the younger OE
types, ready for adventures, usually quite adaptable, and then, there
are tourists, who give their money freely to others to spend for
them, a class of non-traveller that will not concern us here.
Hostels, in general,
be for bona fide travellers, usually older, and backpackers, usually
younger, of whatever ilk, 'passing thru', all with passports, and
with characteristic baggage. The proportion of any locals sharing any
such facilities is thus critical, as a majority of locals then
transforms the hostel into something more like a boarding
always a good mix, usually depending on locality,
and, availability of other accomodation that caters for locals,
especially those that could be classed as itinerant. Certainly,
no-one should be admitted who is under the influence of drugs or
alcohol, traveller , backpacker, or otherwise, and
any alcohol rules, for or against, within the premises, should be
made very clear at booking.
Thus, backpacker hostels should really cater for nothing BUT bona fide travellers and backpackers, and, passports should be the defining ID, being the least likely ID to be forged. Also, accomapnied by that appropriate luggage, and, sensible travel plans. These factors also act as a first-stage admittance filter, and thus saves the problem of dealing with any itinerant locals, or other undesirables, who may exhibit anti-social behaviour, especially drug and alcohol dependence. As for off-seasons, and for admitting other non-traveller/backpacker guests, managers and proprietors have to make their own decisions re guest admittance, and on a case by case basis.
Also, be aware of potential scams directed at your hostel, such as phony requests for accomodation references re false visa applications, any credit card scams, especially refunds for cancelled phone bookings made with stolen cards or numbers, multiple phone reserve bookings at hostels by chancers at busy weekends, without card deposits being paid, and, hard-luck stories, especially ANY requests for credit, all of which should immediately be denied. There will be others, sadly….
Finally, always state, or otherwise confirm, in advance, that any validated holding deposit is non-refundable, and, that any fully-paid block booking cancellation needs 48 hours notice for a refund.
of Thumb: If
you do not want someone in your home,
then do not put them in your hostel....OK!
hostels that include pub facilities
will inevitably be noisy, cater for a younger set, and, should be
should not necessarily be a backpacker atmosphere,
rather, that of a traveller's haven that feels safe and secure,
whilst providing good local knowledge for getting out and about, or
for making travel plans further afield.
will include security and general well-being, which includes pleasant
and relaxing surroundings, clean and well-appointed facilities,
always welcoming, and budget oriented, but definitely not stingy. If
you do not have patience, good humour, and people-skills, then be
sure to appoint a manager
who has, or very likely face business failure, especially in any
competitive local travel accomodation market.
accomodation, as such, is more upmarket,
tho some backpackers do offer a light breakfast, perhaps free tea and
coffee, etc, light snacks, all of which would be appreciated, and
make for good verbal references wherever travellers gather, or on a
in the pricing.
sure to check with local Councils,
before committing to a premises, or converting your own residence,
re licencing, building standards, formal regulations, et al,
especially before actually committing a large investment, etc,
so that you are absolutely sure of approval, longevity, locality
future, etc, and/or can adjust planning and facilities accordingly.
More specific points:
booking should involve a bankcard number,
and thus, a penalty can be invoked if not taken up. Phone
without a bankcard number should be discouraged, or, referred to an
online booking agent such as Hostelworld. Also, a
dedicated website for the hostel,
as well as networking thru such sites as Hostelworld, is desirable,
as booking websites are promoting themselves and everyone else, and
can thus be complex and confusing. Should such a booking agent
require a booking monopoly, then, just install a direct booking link
on the premises website. Best of luck for those valuable walk-ins,
or, valid direct enquiries, especially during off-season….. ?
'Deals' for online bookings that appear to discriminate against walk-up visitors can be annoying and confusing, and consequently reflect badly on your hospitality, so fixed, possibly seasonal prices, for all-comers, online or otherwise, would be fairest and best received...? Where appropriate, a weekly rate with reduction will be welcomed, especially for a more extended stay. Note that there could be licence regulations re duration of stay in some domains, even for guests.
Stay focused on your traveller/backpacker
by nature, they are, for the most part, intelligent, and potentially
not follow the social and economic cancer of mature capitalist-style
and go a bit more upmarket than just budget, because someone else
will slip in just below, and steal your best market. Your
guest market are not all stupid and undiscerning, just because they
are on a budget.
Bed and Breakfast is most threatened by MC-ST, being seen as the biggest direct threat to '5 Star Accomodation' investment, and, the accompanying unchecked cargo-cult rush for building more expensive accomodation, when/where there seems to be an endless tourist cash-cow captive market. When this market finally collapses, there will be lots of debts and unused expensive infrastucture, so, do not be part of this looming crash, and most importantly, always retaining your ideal traveller/backpacker clientele. Also, take due credit that any income, directly and indirectly derived from small-scale accomodation businesses like yours, remains in your community.
AirBnB is an example of potential backpacker undercutting, especially in off-peak times, or in less-travelled regions. So, always pay attention to sensible value-for money, your best market focus will be those happy enough to pay a reasonable amount extra for security, location, and room to unpack, plus a shower and a comfortable bed..? Plus, meeting other Real Travellers to talk to, and exchange information.
cameras, and or security video displays,
around outside entrances, will reassure prospective guests,
and will deter anyone with ulterior or opportunist motives, guest or
guests that security lockers are always be available, locks being
Similarly, that entrance
keys, and/or codes, are also being regularly changed. A
backpacker premises entrance, especially
with adjacent front counter reception,
will be immediately reassuring of optimum guest security anyway.
also 21 below, for more on Security.)
should be well-lit, well-ventilated, have adequate stoves,
fridges, cupboards, cutlery, crockery, baskets, cooking equipment,
microwaves, marking pens, tables, chairs, etc, in relation to guest
be positioned away from bathroom, laundry, and thru-traffic areas.
facilities that do not cater for proper cooking are easier to manage
but, should have lower prices that reflect this, tho tea, coffee,
milk, basic cutlery, plates, and small snacks, should still be
offered, plus, a fridge, and microwave be available for any reheating
All rooms, bathrooms, toilets, etc, should have adequate hooks,
shelves, and room to move freely.
must have direct outside ventilation,
otherwise, air being directly fan-extracted if no window is present
that can be thus utilised. Soap and toilet paper should always be
a handbasin in the toilet area
would be an extra sanitary safeguard where people are living at close
One such handbasin in, or adjacent to, the kitchen area would be
similarly useful. Plugs attached to all sinks and baths will be
greatly valued, as would ordinary hot and cold taps, rather than
so-called 'designer' plumbing that is expensive, fragile, and
over-complicated to use. Modular hot-water heating, by whatever
means, can still utilise basic hot and cold taps.
Kitchen and lounge areas should both be away from bathroom and toilet
or, with good separate ventilation, and, have
intervening/interconnecting doors. Firedoors
may also be necessary depending on local regulations, and are
effective air-seals as well, being
quiet room should be provided,
away from tvs, radios, or else sleeping rooms should be large enough
to incorporate table and chairs, so that letterwriting, reading,
notetaking, and relaxing can take place during daylight hours.
phones should only be answered away from quiet areas,
including sleeping rooms. TV
and other media should
be in an appropriate room, again separate from either quiet rooms or
travellers will not bother with modern TV anyway,
in the age of the smartfone, notebook, or laptop, unless just for
news updates, and weather forecasts.
rooms should be quiet rooms
anyway, no mobiles enabled to ring, or be answered or otherwise used,
except silently. Laptops
should also be used with earphones,
alarms should just vibrate if possible,
tho such alarms could be avoided by management waking guests on
request. Individual reading lights for sleeping areas are necessary.
food or drink should be allowed in sleeping areas.
smoking, or these days, vaping, within the entire premises, must be
management presence will
depend on size, business budget, etc, but, management presence during
book-in and book-out times is advisable, and, a hospitable gesture,
keys or passcards are not forgotten, and a guest farewell is
premises with only visiting management presence simply cannot be
re door-keys, codes, legitmate guests, etc., so
in such places stay only at your own risk, unless
management can provide/guarantee regularly-changed key-sets for doors
and security lockers.
Local contact networking should be enabled,
to travel-agents, sightseeing, doctors, dentists, hospitals, good
food and shopping facilities, other backpacker premises further
afield, et al, and, never
for proprietory interests that resemble tourist-trap contrivances.
Such discerning networking info is very much appreciated by
travellers, and, the hostel is then seen to be good and reliable base
should be free, unlimited, and ubiquitous,
via a strong modem, and anyway, is tax-deductable as part of any
business. Also, ensure ubiquitous charging facilities, perhaps have
a selection of technology aids on sale, rather than just lend out
or bunks depends on premises and room sizes, and prices, but should
not shaky or sqeaky, mattresses on planks work well. Mattresses
should have afitted underblanket, plus, fitted sheets, and covered
doonas are easier to service than blankets. Bunks
built as pods provide strength,
stability, and some degree of privacy, as well as being potentially
forms of bunks will not be fully stable unless well-secured to an
Sleeping room coverings should reflect temperatures, there should also be adequate ventiltion, and natural light during the day. Sensible seasonal thermostatic settings will be appreciated, as will be your smaller power-bill. Smaller and larger rooms will have a bed-price differential, plus, mixed and/or segragated gender both have their advantages, and disadvantages. Family rooms may be appreciated, also singles, again, all a matter of size and scope of available premises, your choice.
attention to noise sources, eg,
have double-glazing on the front of a building facing a busy road,
sure that regularly used doors close quietly, especially if
make sure toilets and showers are reasonably quiet in operation, or
muffle them accordingly. Shared
sleeping rooms with ensuite facilities
should not be too small, flimsy, or, poorly lit or ventilated, a
double-door system is worth considering.
Any self-closing doors should do so quietly, especially around
sleeping areas. Shared bathroom facilities along a passage
have obvious advantages, especially for ad lib cleaning. Sleeping
rooms are best sited away from ambient noise and olfactory
disturbances of whatever kind, and this should be a selling point for
prospective guests bookings.
facilities for a lower price,
eg, couch or floor, can be useful and appreciated, if there is a
short overlap in normal bed availability, tho this can depend on fire
regulations, management discretion, etc.
sure to utilise durable and easily cleaned appliances, fittings, and
surfaces, throughout your premises, good planning beforehand will
save time and effort involving cleaning routines. If facilities
cannot be closed for cleaning during the day,
then consider a night cleaner, depending on size of business.
premises can be more flexible,
especially if there is a quiet room for guests to retire to when any
cleaning is necessary.
complementary computer or laptop in the quiet room
would be appreciated for those in unexpected need, due to some
is a Linux OS,
which will provide trouble-free web use, including online email.
Documents and pictures can be processed also, paying attention to
saving formats. Hard drives can be simply swapped in and out, even
from other systems, and as long as 64-bit is matched, 32-bit is no
facilities should include hand-washing and drying faciities,
and a dedicated spin dryer plus a clothesline or drying-room, this
saves power, plus, some people prefer handwashing clothes, rather
than continually subject them to the rigors of machine washing. Very
small loads in automatic washing machines are also uneconomical. A
guest wash-tub can have various uses, and thus be much appreciated.
not install frail and/or complicated household fittings or furniture,
inadvertent breakages are an embarassment, to both parties, that need
not occur. So-called
'energy-saving' plumbing, lights, et al,
should also be carefully researched. Over-complicated
systems, in kitchen, bathroom or laundry,
may lead to frustration if operation is complicated, tired
and/or hungry guests who have paid their bills in advance
not need a manual to operate normal household equipment.
Simple and clear signage, when necessary, would also be appreciated.
Poky areas, especially without windows, or, otherwise poorly lit or ventilated, just to squeeze in more guests, will also, in the long run, be deleterious to hostel reputation. Independent travellers are such because they are intelligent, and will be discerning within the bounds of budgetary common-sense. Other hospitable touches such as quality toilet paper, paper towels, cling-wrap in the kitchen, milk in the fridge, hot drink or snack provision, etc, will be appreciated, not every self-catering shopping list is so detailed, or every bag or pack big enough to carry everything in one trip. A small 'reception shop' would thus be useful, especially with numerous guests. Again, in general, do not be seen as stingy, in services or atmosphere, especially in comparison to your prices.
should be well-thought out, adequate, and without being
both outside and inside the premises. The
well-behaved and welcome guest is always the priority to be cared
any bad guests should be excluded immediately. Entrance
to the premises should be secure,
and well-lit, a lockable 2-door system is advised. A live, visible,
colour security video is also advisable. Security
lockers, safety deposit, a lockable luggage room, all are useful;
backpackers may have 3-4 guests, or 300-400, but personal and
property security will be equally important to all, and, guests
must pay attention to their own personal security procedures as well.
Cultivate a relationship with local law-enforcement, to the extent of them knowing where your businesss is, and also, seek their advice for potential problems, internal or external. Eg, 'witnessing an eviction' will be more readily overseen, rather than just 'perform an eviction'.
Check for any blacklist, formal or informl, that may be shared by other backpacker premises, near or far. In this respect, previously-recorded passport numbers are very useful. Guests own personal non-paying visitors should at least be welcome in reception areas, even if only for short-term. Do not be unduly inhospitable in that respect, a visitor may be a future guest, or refer same, if otherwise travel-minded themselves.
fully aware of your prospective premises's neighbourhood,
both during the day, and at night, this will be reflected in prices,
if the ambience is unsavoury at any time. Consider noise, lighting,
foot and street traffic, guest parking and security, proximity to
transport, sharing a building, plus
stability and future prospects of the neighbourhood in general.
Freehold property ownership is also advised,
you would be in a fairly competitive industry, and this would also
stay pricing, rather than forced maximum pricing. Some
concessions are then easily possible, say
6 days paid, 7th
free, if paid in advance. Such friendly considerations are especially
useful in off-seasons.
In more remote areas,
or just those with spacious parking, 'self-catering
backpackers plus budget motel' in
adverising material, will target an extra niche traveller market.
Well travelled proprietor and/or management hosts will be an
advantage for a backpacker premises, guests
will enjoy such empathy, and, any other staff should be similarly
interested in travel, and travellers, especially as guests. To
reiterate, if you do not have patience, good humour, and
people-skills, then be sure to appoint a manger, and ancillary staff,
who have such skills, or very likely face business failure,
especially in a competitive local travel accomodation market.
in the travelling market is competitive, so,
you will need to be creative. Clear
information, especially directions, locations, photos, etc, will be
vital, wherever they can be placed. Your
best adverising will be good old word-of-mouth, and, your duplicate
booking forms and cash receipts should also carry eye-catching
information, thus, just
issuing a tear-off cash receipt is an good advertising opportunity
own independent website is strongly recommended,
your are your own best publicity agent, pictures, maps, etc,
included, and there can be links to booking sites included, useful to
refer phone bookings to. Similarly,
the blogs that will be written by guests, as well as the quality of
your own website, and those of booking networks, will all count
strongly re your business reputation.
Above all, in this age of Internet blogging, always consider
possible guest comments online, not
all will be favourable, for whatever reason, including plain bad
human nature. You can never please everybody, but, a
marked majority of comments that commend security, comfort,
convenience, value-for-money, and a good welcome, are always the best